English for Hotel and Catering Industry (Unit 24 Dealing with Problems - ျပႆနာမ်ားကိုင္တြယ္ေျဖရွင္းျခင္း)

ဒီသင္ခန္းစာဟာ အခန္း ၁၂ ေတာင္းဆိုမႈမ်ားကိုေျဖရွင္းေဆာင္ရြက္ေပးျခင္းႏွင့္ အခန္း ၁၄ မေၾကနပ္ခ်က္မ်ားကိုေျဖရွင္းျခင္း စတဲ့သင္ခန္းစာမ်ားနဲ႔ဆက္စပ္လို႔ေနပါတယ္။ ျပႆနာတစ္ရပ္ကို တုန္႔ျပန္ေျဖရွင္းပံုကို အဆိုပါအခန္းမ်ားမွာျပန္လွန္ေလ့လာသင့္ပါတယ္။

 

Are we service minded enough?

 

1#

Staff: Reception!

Guest:  I requested a non-smoking room. But this room really smells of smoke.

Staff: I'm really sorry. Your requested should have been registered. I'll change your room immediately.

 

2#

Guest: Excuse me, but my room hasn't been serviced. The bed hasn't been made and the bathroom hasn't been cleaned.

Staff:  I'm very sorry. It should have been done this morning. I'll call the housekeeper straight away.

 

3#

Staff: Reception!

Guest: There's still no hot water in our room. This should have been mended yesterday.

Staff:   I'm very sorry. I'll call the maintenance right away.

 

4#

Guest: I didn't have a wake-up call this morning. But I asked for one for six thirty.

Staff:  Room 152, yes you should've had a call. I'm very sorry, I'll look into it.

 

5#

Guest: I asked for your overnight laundry service. My shirts haven't arrived back yet.

Staff: I'll chase up housekeeping right away sir to see what happened to your shirts. They should've been ready before 8 a.m.

 

6#

Guest: Excuse me? We still don't have air-conditioning in our room. It hasn't been fixed yet. I told you about it yesterday.

Staff:  I'm sorry sir, this should have been dealt with. I'll send a service engineer right away.

 

ေလ့လာထားရမည့္ expression မ်ား

I requested a non-smoking room. 
ကၽြန္မ ေဆးလိပ္မေသာက္ရအခန္းကိုေတာင္းဆိုခဲ့ပါတယ္။

Your requested should have been registered.

လူႀကီးမင္းရဲ႕ေတာင္းဆိုမႈကိုမွတ္တမ္းတင္ ထားၿပီးျဖစ္ရမွာ။

Excuse me, but my room hasn't been serviced. 

တဆိတ္ေလာက္။ ကၽြန္ေတာ့္အခန္းမရွင္းရေသးဘူး။

I'm very sorry, I'll look into it. 
အရမ္း၀မ္းနည္းပါတယ္ရွင္။ ကၽြန္မေျဖရွင္းေပးပါ့မယ္။(စံုစမ္းၾကည့္ပါ့မယ္)

It hasn't been fixed yet. 
မျပင္ထားရေသးဘူး။

I'm sorry sir, this should have been dealt with. ၀မ္းနည္းပါတယ္ဆရာ။ အဲဒီကိစၥေျဖရွင္းေပးၿပီးျဖစ္သင့္တာပါ။

 

ေလ့လာထားရမည့္ေ၀ါဟာရမ်ား

access ၀င္လမ္း၊ (ၾကည့္ရန္၊ သံုးရန္၊ ေတြ႕ရန္)အခြင့္အလမ္း၊ အခြင့္

ask  ေမးသည္

mend ျပဳျပင္သည္။ ဖာေထးသည္

overnight  ညတြင္းခ်င္း၊ တစ္ညတာ

properly ေကာင္းမြန္စြာ

sleep  အိပ္သည္

smelt အန႔ံရသည္

suitable သင့္ေတာ္ေသာ

wake-up call အိပ္ယာႏႈိးေပးသည့္၀န္ေဆာင္မႈ

 

ေလ့လာထားရမည့္၀ါက်တည္ေဆာက္ပံုမ်ား

should + has/have + been + past participle

လုပ္သင့္တဲ့တစ္ခုခုကိုမလုပ္ရေသးဘဲေႏွာင္းခ်ိန္က်မွလုပ္ၿပီးသင့္တာဟုေျပာခ်င္တဲ့အခါမ်ိဳးဒီပံုစံနဲ႔သံုးပါတယ္။ အတိတ္ကအျပဳအမူတစ္ခုကိုေ၀ဖန္မွတ္ခ်က္ေပးပါတယ္။ အျပဳအမူကိုျပဳလုပ္သူဟာ၊ မလုပ္ခဲ့၊ ေကာင္းေကာင္းမလုပ္ခဲ့ဘူး။ အမွားအယြင္းလုပ္ခဲ့တယ္လို႔ေ၀ဖန္ခ်င္ရာမွာေျပာတဲ့ပံုစံပါ။

 

ေအာက္ပါဥပမာတို႔ကိုၾကည့္ပါ။

The room should have been cleaned. အခန္းကိုသန္႔ရွင္းၿပီးျဖစ္သင့္တာ။ (မသန္႔ရွင္းရေသး)

The shirts should have been delivered. ရွပ္အက်ႌေတြကိုျပန္ပို႔ၿပီးသားျဖစ္သင့္တာ။ (ျပန္မပို႔ရေသး)

 

ေလ့က်င့္ခန္း

၁။ ေအာက္ပါဥပမာတို႔ကိုၾကည့္ ၍တုန္႔ျပန္ေျပာဆိုပါ။

Example The phone doesn’t work. (check)

It should have been checked.

 

1. The light bulb is broken. (replace)

2. Our bath is dirty. (clean)

3. The rubbish bin is full. (empty)

4. These glasses are dirty. (wash)

5. The TV isn’t working. (mend)

6. Our taxi hasn’t arrived. (order)

 

 

 ၂။ ေအာက္ပါ complaint မ်ားကိုေျဖရွင္းခ်က္ေပးပါ။

Example The bed isn’t made.

I ’m sorry it should have been made. I'll send someone up immediately.

 

1. Our bathroom hasn’t been cleaned.

2. The minibar is empty.

3. The bathroom doesn’t have any new soap or shampoo.

4. We asked for a quieter room.

5. There’s something wrong with the air-conditioning

6. We ordered room service twenty minutes ago.

 

 

 

၃။ ေအာက္ပါ၀ါက်တို႔ကိုမွန္ကန္သည့္ႀကိယာပံုစံေရြးပါ။

1 The floor in room 452 hasn’t been cleaned.

a) isn’t cleaned                 b) hasn’t clean                  c) hasn't been cleaned

 

2 The bed…………………………….

a) isn’t done                    b) hasn’t been made          c) hasn’t made

 

3 The towels …………………………….

a) haven’t been changed    b) haven’t changed c) aren’t changed

 

4 Room 261’s shirts ……………………………….yet from the laundry.

a) hasn't arrived back        b) haven’t arrived back     c) aren't arrived back

 

S The shower ……………………………..

a) haven’t been fixed         b) hasn’t fixed                  c) hasn’t been fixed

 

6 The bedside lamp bulbs …………………………………

a) hasn't replaced             b) haven’t been replaced    c) hasn't been replaced

 

7 The air-conditioning in room 306 ……………………………………..

a) hasn’t been fixed           b hasn't fixed          c haven’t fixed

 

8 The waste bin …………………………………………

a) isn't emptied                b hasn’t emptied     c hasn’t been emptied

 

 

 

Answers

၁။  

1. It should have been replaced.

2. It should have been cleaned.

3. It should have been emptied.

4. They should have been washed.

5. It should have been mended.

6. It should have been ordered.

 

၂။

1. I ’m sorry it should have been cleaned. I'll call the housekeeper straight away.

2. I ’m sorry it should have been refilled.  I'll look into it right away.

3. I ’m sorry they should have been replaced. I chase up a housekeeper right away.

4. I'm really sorry. Your requested should have been registered. I'll change your room immediately.

5. I'm sorry si, this should have been dealt with. I'll send a service engineer right away.

 

၃။ 2. b, 3. a, 4. b, 5. c, 6. b, 7. a, 8. c

 

 

ဇာနည္(MyWay!)

Read more:

English for Hotel and Catering Industry (Unit 1 Taking a phone call)
English for Hotel and Catering Industry (Unit 2 - Giving Information)
English for Hotel and Catering Industry (Unit 3 - Taking Reservation)
English for Hotel and Catering Industry (Unit 4 Taking Restaurant B...
English for Hotel and Catering Industry (Unit 5 - Polite Explanatio...
English for Hotel and Catering Industry (Unit 6 - Receiving Guests)
English for Hotel and Catering Industry (Unit 7 Serving in the bar)
English for Hotel and Catering Industry (Unit 8 - Instructions)
English for Hotel and Catering Industry (Unit 9 - Taking a food order)
English for Hotel and Catering Industry(Unit 10 Desserts and Cheese)
English for Hotel and Catering Industry (Unit 11 - Talking about Wine)
English for Hotel and Catering Industry(Unit 12 Dealing with request)
English for Hotel and Catering Industry (Unit 13 - Describing dishes )
English for Hotel and Catering Industry (Unit 14 - Dealing with Com...
English for Hotel and Catering Industry (Unit 15 - Jobs and Workpla...
English for Hotel and Catering Industry (Unit 16 - Explaining and I...
English for Hotel and Catering Industry (Unit 17 - Taking telephone...
English for Hotel and Catering Industry(Unit 18 Taking difficult ph...
English for Hotel and Catering Industry (Unit 19 - Health and safet...
English for Hotel and Catering Industry (Unit 20 Giving directions ...
English for Hotel and Catering Industry (Unit 21 - Giving direction...
English for Hotel and Catering Industry (Unit 22 Facilities for Business Travellers)
English for Hotel and Catering Industry (Unit 23 Offering Help and ...
English for Hotel and Catering Industry (Unit 24 Dealing with Probl...
English for Hotel and Catering Industry (Unit 25 Paying Bills)
English for Hotel and Catering Industry (Unit 26 Payment Queries)
English for Hotel and Catering Industry (Unit 27 - Applying for a Job)
English for Hotel and Catering Industry (Unit 28 - The Interview)

Views: 2026

Reply to This

Replies to This Discussion

I like this lesson.

RSS

Featured Discussions

© 2019   Created by Myanmar Network.   Powered by

Badges  |  Report an Issue  |  Terms of Service