Department - Business Support Services
Location - British Council Yangon office
Salary - Locally appointed Grade H (From USD 924 per month)
Contract - Permanent
Closing Date: 14 January 2017 (23:59 UK Time)
We are looking for a Customer Service and Sales Officer to join our Yangon branch in delivering high-quality service to our internal and external customers and meeting quarterly sales targets. One of the main accountabilities of the Officer is to ensure conversion and re-registration rates are met or exceeded. As the Officer, you will adopt a results orientated sales culture while providing excellent levels of customer service. You will have the opportunity to work closely with Managers to inform them of potential leads for new sales and with the Operations Manager and Academic Managers to ensure the scheduling of classes/courses/Exams/library members match customer preferences. Other duties will also include ensuring the FABS/Campus/Exams/Departmental/Alice records are maintained accurately and on time.
To be considered, you must have at least 2 years’ experience of working in a frontline customer services team, have excellent communication skills in English and Burmese as well as education to the tertiary level. If you have 3 to 4 years working experience with a good track record in sales and sales management field, in a service industry, you will be a preferred candidate. We are also looking for individuals who have experience of working with children and knowledge of SAP and Microsoft Word, Excel and Outlook.
For more information please see Role Profile and British Council Generic Behaviours here.
In our commitment to promote Equality, Diversity & Inclusion, if you are using our CV upload function to apply - kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc. Applications lacking in information will not be considered when we shortlist for any roles.
If you prefer to use the British Council application form to apply, kindly download the respective form here.
If you are interested in applying and feel that you are suitable for the role, please apply before 14 January 2018 (23:59 UK Time).
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